Refund policy
Last updated: November 2, 2026
We want you to have a clear way to resolve an unsuitable purchase. These conditions apply to online orders from Rosario's Clothing and include eligible returns for a change of mind or an unsuitable size.
Request a return within 30 days
Contact us within 30 days after your item is delivered to request a refund or an exchange. Email info@rosariosclothingla.com or call +1 323-267-0432 with the order number, the item concerned, and your preferred resolution. We aim to answer within 24–48 hours; this is the inquiry response target, rather than the time required to complete a refund.
Condition of clothing
For an ordinary return or exchange, shirts and jackets must be unworn, unused, unwashed, and unaltered, with original tags attached and in their original condition. Please include proof of purchase and the original packaging where reasonably available. An indoor try-on to check the fit is permitted if the garment remains in that condition. Before washing, treating leather, removing tags, or altering a garment, check that it is right for you.
Different considerations apply to a faulty, damaged, incorrectly described, or wrong item. The ordinary condition requirements do not remove your rights concerning such goods. Let us know as soon as reasonably possible and describe the issue; photographs are helpful where available, but your statutory rights do not depend on supplying them.
Free return shipping
Rosario's Clothing pays the return shipping for every eligible return and exchange, including an unsuitable fit or a change of mind. No restocking fee is charged. First obtain our return instructions and prepaid label, then send the item within 14 calendar days of receiving them. Contact us if you need help meeting that dispatch period. Use the return address supplied with the instructions rather than posting a parcel without arrangement to our store.
Choosing an exchange
Let us know the desired item or size. Replacement stock is subject to availability, and we pay the outbound shipping for an eligible exchange. Any price difference will be explained and agreed before the exchange proceeds. If the replacement is unavailable, an eligible return can instead be refunded.
Refund review and payment
We examine the returned item and inform you of the result. For an approved return, the refund is initiated within 10 business days of our receiving the item. It is issued to the original payment method for the amount paid for that item and its associated refundable tax. Our standard outbound shipping is free, so no standard delivery charge is deducted. Your payment provider may take additional time to post the credit.
If the item falls outside the ordinary return conditions, we will explain the reason and discuss the available options. Business days for processing are Monday–Friday, excluding US public holidays.
Order cancellation and legal rights
Ask us to cancel as soon as possible. If an order has not shipped and fulfillment can be stopped, we will cancel it and initiate a refund within 7 business days, or earlier where the law requires. Shipped orders follow the return process. When we cancel an unfulfilled purchase, the affected products and related charges are refunded. Nothing in this policy restricts remedies or rights that applicable law requires us to provide.
How to reach us
- Business name: Rosario's Clothing
- Email: info@rosariosclothingla.com
- Telephone: +1 323-267-0432
- Address: 3443 E 1st St, Los Angeles, CA 90063, United States
- Opening hours: Monday–Sunday, 10:00 AM–8:00 PM Pacific Time.
Please obtain the return destination from our support team before sending goods. Opening hours are separate from the business-day calculation for refunds.